And I'm not alone it seems. Here's some of his negative feedback (as originally typed by buyers), indicating that he (or his staff) is running true to form.
Wrong size & type! No communication! Returned, Refund by eBay intervention!
SHOCKING "CUSTOMER SERVICE" AND EXTREMELY RUDE ABOUT THEIR ERRORS!
SENT WRONG ITEMS WEEKS WAITING FOR REPLACEMENT THEN CHEEK IN COMMUNICATIONS
This guys a joke never replys to emails until you report him or her to ebay.
And you should see the email I received from one of his employees called NIKKY earlier today. Nothing but impudence and barely concealed abuse (to say nothing of spelling errors, poor punctuation, and bad grammar). Obviously Mr. Flowers' staff subscribed to The BASIL FAWLTY Correspondence Course on Customer Service. (They should seek a refund.) True, his positive feedback outnumbers the negative, but in my book, the measure of a company's integrity is how they deal with customers when they have a complaint, not when there isn't a problem.
Update: Unfortunately, ebay couldn't assist me in this matter as their 30 day time limit had expired, but they agreed that I should have been supplied with a prepaid address label. However, they suggested I pursue the matter through PayPal as they have 180 day time limit to raise issues with sellers. PayPal found in my favour in double-quick time, and awarded me a partial refund which was actually more than the one I'd suggested. It was more the principle with me than the money anyway, and the fact that PayPal found in my favour means that they accept that the other party was at fault. That means - on a matter of principle - I win and they lose. Justice is served. Just think - all this could have been avoided if Model Supplies had replied to my two ignored emails, and provided me with a prepaid address label or agreed to reimburse me for my p&p costs. I'd like to think they've learned their lesson, but going by their response to this result, it's clear that they haven't.