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The following letter was sent to me by Ash Walmsley, Operations Manager, Enhance Healthcare. It speaks for itself really. They don't like the absolute truth I wrote about them and have 'spat the dummy', accusing me of slander (when they actually meant libel, as I wrote about them, not spoke about them) and banned me from visiting my mother. It's a clear case of them 'punishing' me for blowing the whistle on them. In what way is this in my mother's best interests? Just shows you they're full of shite. I told the absolute truth, whereas they resorted to lies, fabrications, and distortions in order to blacken my name and discredit my complaints about them. So I ask again - would you send one of your ailing relatives into their care?
Incidentally, I went to my local police office today to make some enquiries and was told there doesn't appear to be any complaint about me registered in their system. Earlier, I also contacted the Care Commission, a well-known team of solicitors, and the Office of Public Guardianship. I'll keep you informed of developments - if you're interested.
Enhance Healthcare, eh? If only they would enhance it, there wouldn't be a problem.
Comments most welcome.
Re: Meadowbrook - Immediate Suspension of Visiting Rights
Dear Mr. Robson,
I am writing to you formally on behalf of Meadowbrook and Enhance Healthcare regarding the decision to suspend your visiting rights to the home, effective immediately.
Further to our previous corredpondence dated 23 July 2026, there continues to be an escalation of similar conduct per previous correspondence. You have continued to engage in inappropriate and slanderous communications regarding the service and its staff. (He means libelous, which would only be the case if they're untrue - which they're not.)
This ongoing conduct has had a significant impact of the wellbeing of Meadowbrook as a service: on the staff who deliver care day to day, on the wider atmosphere within the home, and, by extension, on the residents who depend on a stable and settled environment. Enhance Healthcare has a duty to protect the wellbeing of everyone connected to the service, and we are no longer able to reconcile that duty with continued visits from you under the current circumstances. (In other words, they don't like the truth getting out about them.)
As previously noted in our correspondence of 23 July 2026, our Zero Tolerance Policy (I also operate a zero tolerance policy - in that I won't put up with shit) and Sexual Harassment Policy (Same again - I don't like to be harassed by false complaints of a sexual nature) both apply to this situation, and the relevant provisions of each were set out for you at that time, further reiterated by communications had with Mrs. Robson's allocated social worker, Martin Gourlay. Given the cumulative impact of concerns outlined above, and in line with policies previously referenced, you are hereby banned from visiting Meadowbrook with immediate effect from the date of this letter. (Actually, they banned me because I said that those who make false allegations of this nature are scum. Anyone disagree?)
This ban reflects both the seriousness with which we view it and our responsibility to protect the wellbeing of the service. (Their reputaion is what they actually mean). Should any further inappropriate conduct (Like complaining about incompetence) towards the service or its staff occur, whether in person, in writing, or otherwise, the matter will be referred to our legal team. (Go ahead, make my day!)
We understand this is a difficult letter to receive. Any concerns you wish to raise going forward should be directed to Martin Gourlay, Social Worker, who can support communication between yourself and the service. Enhance Healthcare and Meadowbrook always endeavour to work alongside families (My @rse) and external partners to provide the best possible care and to close any gaps where they arise, however at this point we feel the relationship has broken down beyond repair. (As Corporal Jones used to say on Dad's Army - "They don't like it up 'em!)
Yours sincerely,
Ash Walmsley
Operations Manager
Enhance Healthcare
Rather than take a detailed look at the reason behind my complaints and introduce a proper and effective way of ensuring their staff fulfill their duties and responsibilities, they've taken a 'straight for the jugular' approach, automatically jumping into defence mode and refusing to acknowledge some of their staff are simply incompetent and unable to carry a thought in their heads for more than 30 seconds. For example, I was informed that staff had been instructed to close my mother's door if they saw it open, yet often, upon my arrival, I'd see staff walking past the open door without making any attempt to close it. So either they haven't been told or simply don't care a f*ck. After four-and-a-half years of continual complaining about this and other matters, nothing ever seemed to improve, or if it did, it didn't improve for long before reverting back to the previous state of ineptitude. Beyond belief, except for the fact it happens to be true.